What products does Carlulu sell?

Carlulu sells a variety of automobile parts, especially sunroof shade assemblies.

How can I place an order?

To place an order, simply browse our website and add the desired items to your cart. Once you have finished shopping, proceed to the checkout page and follow the prompts to enter your shipping and payment information. After confirming your order, you will receive a confirmation email with your order details.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

How long will it take to receive my order?

The delivery time depends on your location and the shipping method you choose at checkout. Generally, orders are processed within 1-2 business days and shipping times range from 3-7 business days. Please note that international orders may take longer to arrive due to customs clearance.

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact our customer service team within 14 days of receiving your items. We will provide you with instructions on how to return the products and issue a refund or exchange.

Can I track my order?

Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track the progress of your delivery on our website or the courier's website.

Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping rates will be calculated at checkout based on your location. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the recipient. 

How can I contact customer service?

If you have any questions, concerns, or need assistance, our customer service team is here to help. You can reach us by email at service@carlulu.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

Is my personal information secure?

Yes, we take the security of your personal information seriously. We use industry-standard encryption technology to protect your data during transmission and storage. Your payment information is securely processed through trusted payment gateways and is not stored on our servers.